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Patient Guide

Your Compounded Cream Prescription:

What You Need to Know

Your Compounded Cream Prescription: What You Need to Know

  1. Prescription sent – We sent the compounded topical cream prescription written by your NP to UCC Pharmacy located in London, Ontario.
  2. Delivery confirmation
    • A signature is required when your medication is delivered. If the patient is unavailable, a family member may sign. If no one is home to accept the delivery, the medication will be sent to the nearest post office, where a signature will also be required for pickup.
    • If accessibility, transportation, or location may make this difficult, please contact UCC Pharmacy before delivery to discuss available options.
    • You will receive email updates at the address on file, allowing you to track your estimated delivery time.
  3. Using your cream: Follow the directions on your prescription label. Unless your NP advises otherwise, apply the cream to the affected area 4–6 times daily as needed. One pump is approximately one gram.
  4. Contact Spartan Wellness if:
    • Your health information changes or the cream is not effective. Treatment changes, including formula or strength adjustments, require an NP assessment.
    • You develop a rash, allergic reaction, or other concerning symptoms. Stop using the cream and contact our team for guidance.
    • You want to pause or stop treatment for any other reason.
  5. Contact UCC Pharmacy when you have questions about coverage, prescription processing, refills, shipments, or delivery.
  6. Coverage and payment: UCC will contact you to discuss private insurance and billing once they process your prescription.
    • Veterans: UCC Pharmacy will confirm your Medavie Blue Cross coverage and submit eligible claims directly. Once approved, the pharmacy will prepare your order and ship it to the address on your file. You may be responsible for any costs not covered by VAC.
  7. Refills and renewals: Authorized refills may be prepared and shipped automatically based on your prescription schedule. About one month before expiry, we will arrange an NP appointment to review coverage and renew your prescription.
  8. Ketamine cream coverage for Veterans: If ketamine cream is appropriate and you meet VAC coverage requirements, Spartan Wellness will include an authorization letter with your request. Once approved, the pharmacy will prepare your order and ship it to the address on your file. Please notice, VAC authorization is valid for one year.


Contact information UCC Pharmacy:
Phone: 1-519-661-0003
Email: info@uccpharmacy.com

Qui considérons-nous comme un premier intervenant?

Les premiers intervenants sont des professionnels formés pour réagir immédiatement aux situations d’urgence. Il s’agit notamment des ambulanciers paramédicaux, des pompiers, des policiers et des répartiteurs d’urgence qui interviennent en première ligne dans les situations de crise.

Qui considérons-nous comme un travailleur de première ligne?

Les travailleurs de première ligne sont des personnes qui fournissent des services directs et pratiques dans des environnements à haut risque ou critiques, notamment les infirmières, les médecins, les préposés aux services de soutien à la personne (PSSP), les agents correctionnels, les équipes de recherche et de sauvetage et le personnel SAR de la Garde côtière.

Qui considérons-nous comme un travailleur essentiel?

Les travailleurs essentiels contribuent au maintien des services essentiels, mais ne fournissent pas nécessairement des soins directs. Il s’agit notamment des équipes d’urgence, du personnel syndiqué des services essentiels et des personnes qui participent aux opérations vitales de recherche ou d’urgence.

Who We Consider a First Responder

First Responders are professionals trained to respond immediately to emergencies. This includes paramedics, firefighters, police officers, and emergency dispatchers who serve on the front lines of crisis situations.

Who We Consider a Frontline Worker​

Frontline Workers are individuals who provide direct, hands-on services in high-risk or critical environments — including nurses, physicians, personal support workers (PSWs), corrections officers, search and rescue teams, and Coast Guard SAR personnel.

Who We Consider an Essential Worker

Essential Workers help maintain critical services but may not provide direct care. This includes emergency crew workers, unionized essential service staff, and those supporting vital search or emergency operations.