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Privacy Policy

Effective Date: April 10, 2025

Spartan Wellness is committed to protecting the privacy, confidentiality, and security of the personal information of our patients, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 (Quebec).

  1. Who We Are

Spartan Wellness is a fully virtual healthcare provider offering services to Veterans, RCMP, first responders, and Canadians nationwide. Our services include cannabinoid therapy, psychosocial and mental health support, dietitian services, naturopathic care, and transitional medicine for those without a family doctor.

  1. Information We Collect

We may collect the following types of personal information:

  • Name, date of birth, contact information
  • Health history and medical records
  • Appointment details and treatment plans
  • Billing and insurance information
  • Communications with Spartan Wellness staff
  • Website usage data through cookies and analytics tools
  1. How We Use Your Information

We use your personal information to:

  • Provide and coordinate healthcare services
  • Communicate with you regarding appointments and follow-up care
  • Submit insurance claims and manage billing
  • Ensure continuity of care and maintain records
  • Improve our services and comply with legal obligations

We do not sell or rent your personal information to third parties.

  1. Consent

By using our services or submitting personal information to us, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual obligations.

  1. How We Share Information

We may disclose your information:

  • To healthcare professionals involved in your care
  • To service providers or partners who support our operations (e.g., billing, IT support)
  • As required by law, regulation, or court order
  • With your explicit consent for specific purposes (e.g., referrals)

All third parties handling data on our behalf are contractually required to maintain confidentiality and security.

  1. Data Security

Spartan Wellness takes reasonable steps to protect your personal information from loss, unauthorized access, misuse, and disclosure. Security measures include:

  • Secure servers and encrypted databases
  • Role-based access controls
  • Regular audits and staff training on privacy practices
  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and professional obligations.

  1. Access and Correction

You have the right to access the personal information we hold about you and request corrections. To do so, please contact our Privacy Officer using the contact information below.

  1. Cookies and Website Data

Our website may collect anonymized data via cookies or similar technologies to analyze site traffic and improve the user experience. You may disable cookies through your browser settings, though this may affect website functionality.

  1. Your Rights (Including Quebec Residents)

Residents of Quebec and other provinces have additional rights under applicable privacy laws. These may include:

  • The right to request the cessation of use or disclosure of personal data
  • The right to file a complaint with the relevant privacy commissioner
  • The right to receive clear and transparent information about data use
  1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal obligations or our privacy practices. Updates will be posted on our website with the revised effective date.

  1. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our designated Privacy Officer:

Jean-Claude Migneault
Privacy Officer, Spartan Wellness
1000 Innovation Drive, Suite 500
Kanata, ON, K2K 3E7
📧 privacy@spartanwellness.ca 
📞 1-(833) 485-7826

Qui considérons-nous comme un premier intervenant?

Les premiers intervenants sont des professionnels formés pour réagir immédiatement aux situations d’urgence. Il s’agit notamment des ambulanciers paramédicaux, des pompiers, des policiers et des répartiteurs d’urgence qui interviennent en première ligne dans les situations de crise.

Qui considérons-nous comme un travailleur de première ligne?

Les travailleurs de première ligne sont des personnes qui fournissent des services directs et pratiques dans des environnements à haut risque ou critiques, notamment les infirmières, les médecins, les préposés aux services de soutien à la personne (PSSP), les agents correctionnels, les équipes de recherche et de sauvetage et le personnel SAR de la Garde côtière.

Qui considérons-nous comme un travailleur essentiel?

Les travailleurs essentiels contribuent au maintien des services essentiels, mais ne fournissent pas nécessairement des soins directs. Il s’agit notamment des équipes d’urgence, du personnel syndiqué des services essentiels et des personnes qui participent aux opérations vitales de recherche ou d’urgence.

Who We Consider a First Responder

First Responders are professionals trained to respond immediately to emergencies. This includes paramedics, firefighters, police officers, and emergency dispatchers who serve on the front lines of crisis situations.

Who We Consider a Frontline Worker​

Frontline Workers are individuals who provide direct, hands-on services in high-risk or critical environments — including nurses, physicians, personal support workers (PSWs), corrections officers, search and rescue teams, and Coast Guard SAR personnel.

Who We Consider an Essential Worker

Essential Workers help maintain critical services but may not provide direct care. This includes emergency crew workers, unionized essential service staff, and those supporting vital search or emergency operations.